CANCELLATION POLICY

For New Clients Not Paying With Voucher:

A 50% treatment deposit is taken for all first time clients at the time of booking; the booking is not valid without payment of the 50% deposit and may be cancelled without notice after being held for 24 hours without receipt of deposit payment. This deposit is fully refundable or transferable as long as a minimum of 24 hours’ notice of cancelation is given.

No charge will be taken from your card without your notification or in case of late cancellation or no-show.

Clients who wish to change, or cancel an appointment must provide 24 hours’ notice and either contact us directly via soveralsupport@alexandrasoveral.com or telephone on 020 7266 3577.

Cancellations within this 24 hours’ notice will be charged the full cost of the treatment price. This payment must be settled before rebooking can take place - this is expected to be within 24 hours, or as soon as possible if mitigating circumstances apply.

A booking date can only be changed by the client a maximum of three times within 48 hours’ notice before the deposit is no longer valid and a new treatment deposit has to be paid before a subsequent booking can be made.

If having a consultation, or consultation and treatment package, please be aware that recommended treatments, skincare, and custom blended products are not included in the cost of the consultation or consultation treatment package.

If you arrive late to an appointment, we will still try and accommodate you, and where possible perform as much of your scheduled treatment as possible, however we will not be able to guarantee that you will receive your full treatment, and you may still be charged at full treatment price.

For Clients (New and Existing) Paying with Vouchers

A voucher number is taken at the time of booking; for first time clients the booking is not valid without proof of  voucher ownership (by being able to quote the voucher number, and name of recipient) and may be cancelled without notice after being held for 24 hours without receipt of proof of ownership of a voucher. This voucher is fully transferable as long as a minimum of 24 hours’ notice of cancelation is given.

Clients who wish to change, or cancel an appointment must provide 24 hours’ notice and either contact us directly via soveralsupport@alexandrasoveral.com or telephone on 020 7266 3577.

Cancellations within this 24 hours’ notice will be charged the full cost of the treatment price / the loss of the full treatment price from the voucher.

A booking date can only be changed by the client a maximum of three times within a 48 hours’ notice before the voucher is no longer valid and alternative methods of payment must be used.

If having a consultation, or consultation and treatment package, please be aware that recommended treatments, skincare, and custom blended products are not included in the cost of the consultation or consultation treatment package.

If you arrive late to an appointment, we will still try and accommodate you, and where possible perform as much of your scheduled treatment as possible, however we will not be able to guarantee that you will receive your full treatment, and you may still be charged at full treatment price.

All vouchers are valid for one year after creation before they expire. We are not able to accept vouchers as payment after the expiry date on the voucher (and our system) has been passed.

For Returning Clients

Clients who wish to change, or cancel an appointment must provide 24 hours' notice and either contact us directly via soveralsupport@alexandrasoveral.com or telephone on 020 7266 3577.

Cancellations within this 24 hours’ notice will be charged the full cost of the treatment price. This payment must be settled before rebooking can take place - this is expected to be within 24 hours, or as soon as possible if mitigating circumstances apply.

If having a consultation, or consultation and treatment package, please be aware that recommended treatments, skincare, and custom blended products are not included in the cost of the consultation or consultation treatment package.

If you arrive late to an appointment, we will still try and accommodate you, and where possible perform as much of your scheduled treatment as possible, however we will not be able to guarantee that you will receive your full treatment, and you may still be charged at full treatment price.